Privacy Policy
Illuminations of Camberley Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share personal data when you visit or use our websites www.illuminations.uk.com and illuminations-direct.co.uk (together, the “Site”), or when you contact us.
1) Data Controller and Contact Details
Data Controller: Illuminations of Camberley Ltd
Registered address: 66–68 High Street, Camberley, Surrey, GU15 3RS, United Kingdom
Email (privacy enquiries): sales@illuminations.uk.com
2) Your Data Protection Rights
Subject to applicable law, you have the right to:
1. Request confirmation of whether we process your personal data and access the data we hold about you.
2. Request a copy of personal data you have provided to us in a structured, commonly used, machine-readable format (data portability).
3. Request correction of inaccurate or incomplete personal data.
4. Request deletion of your personal data (where applicable).
5. Object to our processing of your personal data.
6. Request restriction of processing in certain circumstances.
7. Lodge a complaint with a supervisory authority (in the UK, the Information Commissioner’s Office (ICO)).
These rights are not absolute and may be limited where we have a lawful basis to continue processing (for example, to meet legal obligations or to establish, exercise or defend legal claims). To exercise your rights, contact us at sales@illuminations.uk.com.
3) What Information We Collect
We collect two types of information:
A) Non-personal information (does not identify you):
This includes aggregated usage and technical data such as browser type, operating system, language preference, pages viewed, clicks, access times and general site interaction data. We use this to operate, maintain and improve the Site.
B) Personal information (identifies you or can identify you):
This may include:
• Device information such as IP address, device identifiers and approximate location data (where enabled on your device).
• Contact and account information such as your name, email address, telephone number, billing/delivery address, and any details you submit through forms or checkout.
• Communications such as emails or messages you send to us.
4) How We Receive Your Information
We collect information when:
• You provide it directly (for example, when you place an order, create an account, complete a form, or email/call us).
• You use the Site (through cookies and similar technologies).
• We receive it from service providers that support our business (for example, website hosting, analytics, or payment/checkout providers).
5) Legal Bases for Processing
We process personal data where we have a lawful basis, including:
• Contract: to provide products/services and manage orders, delivery, returns and customer support.
• Legitimate interests: to operate and improve the Site, prevent fraud, and market our products where permitted.
• Legal obligation: to comply with tax, accounting and other legal/regulatory requirements.
• Consent: where required (for example, certain cookies or marketing preferences).
6) How We Use Your Information
We use your data to:
• Process orders, payments, delivery and returns.
• Provide customer support and respond to enquiries.
• Send service messages (order updates, administration and customer service notices).
• Improve the Site, products and customer experience through analysis and diagnostics.
• Send marketing communications where you have opted in or where otherwise permitted by law (you can opt out at any time).
• Protect our business and users (fraud prevention, security and compliance).
7) Sharing Your Information
We do not sell your personal data. We may share data with trusted third parties only where necessary, including:
• Website hosting and technical service providers.
• Payment, checkout and fraud prevention providers.
• Delivery/courier partners.
• Analytics and advertising partners (where cookies/consent applies).
• Professional advisers (legal, accounting, insurance) and regulators where required.
We may also disclose information where necessary to comply with law, enforce our policies, protect rights and safety, or prevent fraud and security issues.
8) Cookies and Analytics
We use cookies and similar technologies to:
• Enable core website functionality,
• Remember preferences,
• Understand how visitors use our Site, and
• Support advertising/measurement (where applicable).
You can control cookies through your browser settings. If you disable cookies, some parts of the Site may not function properly.
We may use analytics tools to understand site usage (for example, pages visited and interaction patterns). These tools are used to help improve our Site and services.
9) Google Web Fonts
We may use Google Web Fonts to display content correctly across browsers. When fonts load, your browser may connect to Google servers. Google’s privacy policy is available via Google.
10) Data Security
We take appropriate technical and organisational measures to protect your personal data. However, no website or internet transmission is completely secure, and we cannot guarantee absolute security.
11) Data Retention
We keep personal data only as long as necessary for the purposes described in this Policy, including to provide services and comply with legal, tax and regulatory obligations. Retention periods depend on the type of information and why it was collected. We may correct or delete incomplete or inaccurate data where appropriate.
12) International Transfers
If we transfer personal data outside the UK/EEA, we will ensure appropriate safeguards are in place (for example, transfers to countries deemed adequate or use of approved contractual protections).
13) Marketing Preferences
If you opt in to marketing, you can unsubscribe at any time using the link in our emails (where provided) or by contacting sales@illuminations.uk.com. Even if you opt out of marketing, we may still send important service communications (for example, order updates or customer service messages).
14) Children
Our Site is not intended for children and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact sales@illuminations.uk.com.
15) Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last Modified” date will be updated.
16) How to Contact Us
If you have questions about this Privacy Policy or how we use your data, contact:
Illuminations of Camberley Ltd
66–68 High Street, Camberley, Surrey, GU15 3RS
United Kingdom
Last Modified: 27/07/2020